Terms of Service

Last Updated: June 29, 2026

Agreement to Terms

By accessing our website (nctsupport.com) or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

Services

NCT Support provides information technology services including managed IT, network cabling, Wi-Fi, VoIP phone systems, CCTV and access control, audio / visual, and related on-site and remote support in the Charlotte, NC metro area within approximately 50 miles of Belmont, NC.

Appointments & Scheduling

Appointments can be scheduled online, by phone at (980) 494-3560, or by email at info@nctsupport.com. By providing your phone number during booking, you consent to receive appointment confirmations, reminders, and service-related communications via SMS and/or email. We request at least 24 hours notice for cancellations or rescheduling.

SMS / Text Messaging Terms

Program description & use cases

By providing your mobile number and opting in, you agree to receive text messages from NCT Support, including:

• Appointment confirmations and reminders
• Service and support follow-ups
• Account notifications
• Occasional promotional messages, only if you separately opt in to promotions

Message frequency

Message frequency varies.

Costs

Message and data rates may apply based on your mobile carrier plan.

Opting out

You may opt out at any time by replying STOP to any text message. You will receive a one-time confirmation message, and we will stop messaging you. To rejoin, sign up again.

Help

Reply HELP to any message for assistance, or contact us at (980) 494-3560 or info@nctsupport.com.

Carrier liability

Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages. NCT Support is not responsible for messages that fail to send due to carrier network issues, device incompatibility, or other factors outside our control.

Age Requirement

Age Requirement: You must be at least 18 years of age to opt in to receive SMS communications from NCT Support. By opting in, you confirm that you are 18 or older.

Privacy

Your use of our SMS program is also governed by our Privacy Policy. NCT Support does not sell, rent, or share your SMS opt-in consent, phone number, or text-messaging data with any third parties or affiliates for their marketing or promotional purposes.

Pricing & Payment

Our standard break-fix service rate is $200 per hour. Flat-rate managed IT plans typically run $99–$199 per user per month depending on environment. Project pricing is provided in writing before work begins. Payment is due upon completion of services unless otherwise agreed in writing.

Limitation of Liability

To the fullest extent permitted by law, NCT Support shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles. Disputes shall first be addressed through good-faith negotiation and, if unresolved, subject to binding arbitration in Gaston County, North Carolina.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date.

Support Contact

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